RETURNS & EXCHANGES

Return Policy — Synsational Sounds LLC
Last updated: October 18, 2026

1. All sales are final
We do not accept returns, exchanges, or refunds for change of mind on any product — including trading card products, print-on-demand items, and stocked merchandise.

2. When the law requires a remedy
If we send you the wrong item, or an item arrives damaged, defective, or materially not as described, contact us at support@synsationalsounds.com or through the Contact Us page on this website and we will resolve it as required by law — by replacement, repair, or a refund to your original payment method. Please do not send anything back until we have given you return instructions. No restocking fee applies to returns under this section.

3. Orders that never arrive
Orders that never ship, or that tracking shows were never delivered, are refunded in full to your original payment method. If tracking shows your order as delivered, that is treated as delivered; contact us and we will work with the carrier to investigate before any refund is considered.

4. Restocking fee
If we accept a return at our discretion in a situation where a refund is not legally required, the refund will be reduced by a 15% restocking fee, and return shipping is the buyer's responsibility.

5. Preorders
Preorder cancellations are governed by the tiered cancellation terms disclosed on the preorder product page, at checkout, and in your confirmation email. If we cancel a preorder or cannot fulfill it, you receive a full refund.

6. Your legal rights
Nothing in this policy limits any right you have under applicable law. Orders placed on marketplaces (such as eBay, Whatnot, or TikTok Shop) are also covered by those platforms' buyer protection programs.